Please note that we're only able to repair e-bikes that we supply.

We're also able to perform warranty work if the manufacturer of your e-bike requests the work carried out by professional mechanic. Contact us for details.

Workshop Rates

Labour Rate: £16.25 (per 15 minutes), £65/hour

Bikes must be cleaned when dropped off otherwise cleaning charge will apply

Parts not included, if parts are required these may have to be ordered in.

Please contact us for more details or to book your bike in.

Servicing Guide - Standard £65 service

Brakes: checked, pads replaced if worn/requested, additional charge if brakes need to be bled
Gears: Checked and indexed: will advice on condition of chain/cassette
Chain: Lubed
Tyres: Checked for damage and inflated
Wheels: Checked and trued
Hubs: Checked for play 
Headset/stem: Checked and adjusted
Bottom Bracket: Checked and adjusted
Pedals: Checked and adjusted
Small parts: All checked and torqued, i.e crank, stem and handlebar clamp

Bike Servicing Terms & Conditions

Horizon Micromobility will carry out the work to your e-bike as discussed when the bike is dropped off. 

Prior to carrying out any work, our mechanics will undertake an assessment of your e-bike to determine the condition of your e-bike and may contact you to advise of any additional work that may be required and/or parts that may require replacing and the costs of this work.

We will not undertake any additional work or replace any parts without your consent. However, if you choose not to follow our recommendations, we cannot guarantee that your e-bike will work as it should and Horizon Micromobility accepts no liability for any defects arising with the e-bike as a result of not having this work undertaken.

There may be occasions where it is necessary for us to sub-contract the work (or part thereof) to a third party. However, Horizon Micromobility will remain responsible for the actions of any sub-contractor and this will not affect your statutory rights.

Completion of work

We will endeavour to complete any work to your e-bike as soon as possible and within the estimated time scales that we have provided you with. However, there may be times when this is not possible, for example, if parts need to be ordered in.

Price & Payment

The price for the work (including any additional work which you have authorised us to carry out) will be as quoted to you by the store staff.

Payment in full is required on completion of any work undertaken to your e-bike and prior to the return of your e-bike. Horizon Micromobility reserves the right to retain your e-bike until you have paid in full.

Collection of your Bike

You must collect your e-bike within 7 days of us notifying you that it is available. If you fail to do so, we will provide you with a written notice (which includes email) notifying you that you have 21 days to collect your bike, failing which we may sell the bike to recover costs.

Horizon Micromobility is entitled to deduct any outstanding payment due from you for the work from the proceeds of any sale of your bicycle, together with any costs of sale, and if applicable, we will then send you an invoice for the remaining proceeds of the sale.

Warranty

Subject to the remainder of this clause, all replacement parts provided by Horizon Micromobility as part of this service will be guaranteed for a period of 12 months, and all labour and workmanship is guaranteed for a period of 6 months, commencing from the date of the work being undertaken.

This warranty is subject to you:

(a) maintaining the e-bike in accordance with the manufacturer’s warranty;
(b) providing proof of purchase of the service / repair; and
(c) allowing Horizon Micromobility to carry out the repair work required.

This warranty is not valid where, in Horizon Micromobility's reasonable opinion, defects with the bike have occurred due to fair wear and tear, improper use, criminal or malicious damage, fire, theft, instances where the bike has been used in an incorrect manner or you have continued to use the bike after the defect or fault developed.

Risk

Any personal items left on the bike when it is provided to Horizon Micromobility are left at the customer’s own risk and Horizon Micromobility accepts no liability for any loss or damage to these items. We recommend you remove any such items prior to dropping off your bicycle.

Liability

If we fail to comply with these conditions, we will attempt to repair the issue for you as soon as possible, which may include providing you with replacement parts.

Under no circumstances will we be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill, stress or inconvenience) howsoever arising out of any problem you notify to us under these terms and conditions and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the service.

Nothing in these terms and conditions is intended to limit any of your statutory rights or in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

General

Horizon Micromobility amends these terms from time to time. The terms in force at the time of the work being undertaken apply to the Contract between you and us.

If you are not happy with any aspect of our service, or if you have any queries or comments relating to this service, please contact our team: hello@horizonmicromobility.com

Please note that we're only able to repair electric scooters that we supply or re-branded versions of these scooters. Common brands such as HX, Riley scooters, Decent, TurboAnt etc.

Each electric scooter is different using different controllers, display units, motors and batteries. As we don't work with all scooter manufactures we won't have access to their support network or spares for these brands.

Please contact the manufactures or where you purchased the scooter from if we're not able to help.

Example Electric Scooter Workshop Rates

• Inner tube replacement, wheel off scooter: £20
• Inner tube replacement inc. removing wheel: from £35
• Tyre replacement, wheel off scooter (pneumatic): £20
• Tyre replacement inc. removing wheel: from £35
• Install sealant: £10 (two inner tubes)
• Replace motor: from £65
• Controller replacement: from £25
• Display replacement: from £20
• Brake setup: £25
• Installing brake pads: £20
• Brake cable replacement: from £15
• Replacement of throttle: from £20
• Courier service to collect also available: from £20
• Other repairs: charged at £15 per 15mins, £25 per 30mins, £45 per 60mins

Parts not included | Price for guidance only | Contact us for more details

Want to know how to repair your own e-scooter? Then check out our workshop video series.