Warranty

What Does This Warranty Cover? Horizon Micromobility Ltd only supply official UK products that are covered by the manufacturer's warranty. This warranty varies between brands but is typically 6-12 months depending on component.

All parts that are applicable to wear and tear are covered by a 6 month warranty for manufacturing defects. Other items (i.e. frame) are covered by a 12 month warranty.

Turboant & INMOTION Warranty details: One year warranty, covers any defects in materials or workmanship under normal use for one year from the date of invoice. This warranty is only offered to the original purchaser of the product and is not transferable to a subsequent purchaser.

What Does This Warranty Not Cover? This Warranty does NOT apply:

(a) to consumable parts, such as batteries or protective coatings that naturally diminish over time, unless failure has occurred due to a defect in materials or workmanship.

(b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship.

(c) to damage caused by use with a third-party component or product that does not meet the manufacturer's product specifications.

(d) to damage caused by accident, abuse, misuse, fire, liquid contact, or other external cause.

(e) to damage caused by operating the product outside manufacturer's published guidelines.

(f) to a product that has been modified including non manufacturer's firmware updates. 

(g) to defects caused by normal wear and tear or otherwise due to the normal ageing of the product.

(h) if Horizon Micromobility or the manufacturer receives information from relevant public authorities that the product has been stolen and you cannot prove in any way that you are the authorised user of the product (eg. by presenting proof of purchase).

(i) to faults due to water ingress on products not rated waterproof. Please check your manual before using your product in wet conditions.