Warranty

What Does This Warranty Cover?
Horizon Micromobility Ltd only supply official UK products that are covered with a manufacturer's warranty. This warranty varies between brands but is typically 6 to 12 months depending on component. Brands with an enhanced warranty are listed at the end of this article, otherwise the following applies.
 
For scooters the main chassis (frame), foot deck, handle bars, forks and charger are covered by a 12 month warranty.
All parts that are applicable to wear and tear (excluding inner tubes, tyres) are covered by a 6 month warranty for manufacturing defects. 
Batteries are covered with a 6 month warranty for manufacturing defects. The batteries deterioration is not covered by the warranty.  
Warranties are only offered to the original purchaser of the product and is not transferable to a subsequent purchaser.
Inner tubes & tyres - not covered by warranty

What Does This Warranty Not Cover? 
This Warranty does NOT apply:

(a) to consumable parts, such as batteries or protective coatings that naturally diminish over time, unless failure has occurred due to a defect in materials or workmanship.
(b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship.
(c) to damage caused by use with a third-party component or product that does not meet the manufacturer's product specifications.
(d) to damage caused by accident, abuse, misuse, fire, liquid contact, or other external cause.
(e) to damage caused by operating the product outside manufacturer's published guidelines.
(f) to a product that has been modified including non manufacturer's firmware updates.
(g) to defects caused by normal wear and tear or otherwise due to the normal ageing of the product.
(h) if Horizon Micromobility or the manufacturer receives information from relevant public authorities that the product has been stolen and you cannot prove in any way that you are the authorised user of the product (eg. by presenting proof of purchase).
(i) to faults due to water ingress on products not rated waterproof. Please check your manual before using your product in wet conditions.

Processing a warranty claim
If you have an issue with your purchase please contact us at: helllo@horizonmicromobility.com
We may ask you to send us evidence of the issue with photos and videos. 
We will then access the claim and decide on next steps. You may be asked to send the part or the scooter back to us at the customer's expense. 
If sending a scooter or bike back then the original box and packaging must be used. If this is no longer available then boxes can be purchased from sites such as https://www.packingboxes.co.uk/bicycle-bike-boxes/
If using third party boxes then it's up to the customer to also make sure packaging is sufficient.
If using a third party box then this will also be used to return the product back to the customer.
If a part is assessed and deemed to be damaged without the fault of the user or defective we will dispatch a replacement part as soon as possible. You will receive support in replacing the part. Depending on the issue we may request for the entire product to be returned to us for repair.
After the first six months from the original date of purchase, you will need to show the fault was present at the time of purchase.
Parts damaged by the user are not covered by this warranty.
The customer is responsible for paying for all shipping charges for any damaged or defective product or component.
We cannot accept responsibility for any damage caused by improper packaging or during shipping.

Joyor Limited Warranty

What Does The Joyor Electric Scooter Warranty Cover?

This limited warranty covers any defects in the new Joyor devices accompanied by this limited warranty statement for a period of 24 months after the first retail purchase for the electric parts (display, controller, motor and charger) against manufacturing defects on a replacement basis, and a 12-months or 2,000km warranty for the battery (whichever comes first) under normal installation, use, service and maintenance.

Only consumers purchasing this device from an authorized Joyor retailer or reseller may obtain coverage under this limited warranty. 

This warranty extends to the original purchaser only and is non-transferable.

What Does The Joyor Electric Scooter Limited Warranty Not Cover? 

This limited warranty does not cover any problem that is caused by:

  1. Commercial use, accident, abuse, neglect, shock, heat or humidity beyond product specifications, improper installation, operation, maintenance or modification.

  2. Any misuse contrary to the instructions in the user manual

  3. Malfunctions caused by other equipment 

This limited warranty is void if a product is returned with removed, damaged or tampered labels of any alterations (including the unauthorised removal of any component or external cover).

This limited warranty is valid only in the place of the initial purchase. It is NOT applicable with other distributors or entities.

Joyor does not cover the cost of national/international warranty shipping at any time.

  • This limited warranty is valid with the original receipt of purchase from the authorized dealer.

  • Excludes consumable wearing fittings, i.e. tyres, inner tubes.

  • Excludes parts with physical damages, incomplete/broken cable connections.

  • Excludes misuse, modification, negligence and use of the scooter in wet conditions.

  • Excludes professional and hire use.

What Do You Have to Do to Apply For The Joyor Electric Scooter Warranty?

Joyor will not provide any warranty coverage unless your claim is in compliance with all terms of this limited warranty statement and you follow proper return procedure.