faq

If you can't find the answer to your question here please get in touch, we'd love to hear from you.

Yes of course. Select "Collection" for delivery option.

Yes - we have a range of scooters ready to view. Please get in touch to arrange a suitable time for a visit.

Yes. Please get in touch & we'll try and help you.

We have some demo scooters available so book a "try before you buy" session with us.

You can email, web chat, or call us. More details on the Contact Us page.

Yes! You can select Klarna at checkout. Click here for further details.

E-scooters typically take 1-2 days from the placing of an order, other items 2-3 days. But please allow an extra day. Full details on shipping policy  page.

Full warranty details are available on the Warranty page, link in footer.

All our products are CE & RoHS certified for Europe & FC for the USA. We’re not interested in selling the cheapest products as safety is often compromised.

Our products are also subjected to numerous quality tests and inspections during the manufacturing process. For e-scooters these include:
Incoming material inspection
Semi-finished product inspection
Ball pressure test of shell material
PCBA test
Button life test
Battery charge and discharge test
Battery high temperature resistance test
Wire bending test
Motor speed test
Magnetic flux test of magnetic sheet
Ageing test
Packaging vibration test
Drop test

Please email our support department at hello@horizonmicromobility.com  with name
and order number and we’ll provide further details. We also have a warranty page, link in footer.

We recommend purchasing a u-lock or a folding lock. These can be looped around the stem of the e-scooter and secured to a bike rack or other fixed object. If your e-scooter has a removable battery then also remove it. The best theft prevention method is to take your e-scooter with you or don't leave it unattended for long periods.

Please get in touch and we'll be happy to help. We also have a YT channel that has many useful videos. Check the footer for "contact us" details.

Yes we do! Please contact us and we'll provide a quote.