Orders are typicalled shipped from the UK by various couriers and delivery services. Some items such as accessories are shipped direct from China. Once your order is shipped the tracking information will be sent. For in stock items shipping is from next day to 5-7 days. Further delivery information is also available on ther Delivery tab on various products.

Shipping rate is calculated at check out.

Shipping time is not guaranteed.

Delivery/tracking details will be provided with your order.

Please check with us at time of order (via email only) for estimated delivery day.

Weekend orders will be processed the next working day.

If you have any questions then please contact us.

e-scooter and e-bike deliveries will need a signature. If no one is in the courier will attempt delivery the following day or you can redirect by dealing direct with the courier.

Courier returned items will be added back into stock, your payment method will be credited minus all incurred courier costs. If item is still required a new order will need to be placed.

It’s up to the customer to enter the correct shipping address. Horizon Micromobility can’t be held responsible for incorrectly addressed items.

Please keep the original box and packaging in the event that you need to return the product to us. Only items in the original packaging can be accepted.

We cannot accept any returns without all of the original packaging and accessories, including boxes, chargers, cables and manuals.

While we do our best to get your order out on the expected day please be understanding if their are delays. Driver sickness and on-going driver shortages can result in delays - as with any courier service.