Orders are shipped from the UK by TNT for e-scooters or Royal Mail for other items.
Standard Shipping is FREE for all orders over £30. For e-scooters, depending on the day and time your order is placed it will be shipped out for 24-48 hr delivery. Weekend orders will be shipped the next working day.
Express Delivery (24hrs) is also available for e-scooters, select option at checkout.
Royal Mail delivery takes 2-3 days.
Tracking numbers will be provided for your order once processed. If you have any questions then please contact us.
Electric Scooter deliveries will need a signature. If no one is in the courier will attempt delivery the following day or you can redirect by dealing with the courier.
Courier returned items will be added back into stock, your payment method will be credited minus all incurred courier costs. If item is still required a new order will need to be placed.
It’s up to the customer to enter the correct shipping address. Horizon Micromobility can’t be held responsible for incorrectly addressed items.
Please keep the original box and packaging in the event that you need to return the product to us. Only items in the original packaging can be accepted.
We cannot accept any returns without all of the original packaging and accessories, including boxes, chargers, cables and manuals.