Synch Longtail Monkey electric bikes warranty details

WARRANTY, RETURNS & CANCELLATION

Synch warrants to the original owner of each of its Super Monkey E-Bikes,
when purchased directly from Synch, or an authorised retailer, that the product is complete and that the functional parts will be free of defects for the periods and under the terms indicated below.

Warranty:

  1. A twelve (12) month or 500 life cycles, whichever comes first, for the Super
    Monkey battery from the date of purchase by the original owner. Like any rechargeable battery, your Super Monkey rechargeable battery pack will experience a decrease in capacity over time as it is subjected to charge and discharge cycles. Synch warranties that your battery pack will maintain 70% or higher capacity for at least 500 charge cycles or one year, whichever comes first. The battery warranty does not include damage from power surges, use of an improper charger, water damage, improper maintenance, or such other misuse or normal wear.

  2. A twelve (12) month warranty for your Super Monkey motor. The motor warranty does not include damage from improper use, water damage, improper maintenance, or such other misuse or normal wear.

  3. A twenty- four (24) month, from date of delivery to the original owner for all other parts, excluding wear and tear on tires, tubes, rims, spokes, brake pads, cables, chain, wheels, grips, and saddle and excludes damage from power surges, water damage, improper maintenance, or such other misuse or normal wear.

    Terms and Conditions of Warranty:

  1. The Warranty is made to the original owner only and is nontransferable. It is
    only effective with a valid proof of purchase consisting of the original purchase document or receipt indicating the date of purchase, the dealer’s name (if applicable) and the designation of the model. Synch reserves the right to reject the coverage of this Warranty if the accompanying documentation of the Super Monkey components is not accurate or complete.

  2. The Warranty becomes effective from the date of original purchase and expires at the end of the applicable warranty period.

  1. This Warranty is void if the care instructions (whether provided with the sale or posted on the Synch website), and any amendments thereto, are not followed.

  2. This Warranty does not apply to rental or commercial use of the Product.

  3. This Warranty exclusively covers systems and components provided by Synch.

  4. The use of spare parts from unknown sources, for example, replacement parts

    from third parties is strictly prohibited.

  5. Photo and/or video will be required for warranty inspection by a Synch Customer

    care agent.

  1. If you purchased a bike and had it then shipped to another country or outlying island

    territories (ex: DOM-TOM, Netherlands Antilles), parts will only be sent to the

    country and mainland European territory in which the bike was originally sent.

  2. ThisWarrantyonlycoversdefectivematerialsandmanufacturingdefects.In

    the case of a warranty claim, Synch undertakes to either repair faulty system components and/or to replace such components, at the discretion of Synch.

Upon identifying a fault with a Super Monkey bike, the owner must contact the Company or a local authorised Super Monkey dealer to initiate the warranty process. Any component to be repaired under this Warranty must be transported to the dealer at the owner’s own expense and risk, and, after the completion of such repair, must be picked up at the dealer. Costs for repair work performed in advance by persons who have not been authorised by Synch will not be reimbursed. In such a case, any warranty claim will cease and any remaining warranty period will be voided. Repair work and/ or replacement of components during the warranty period does not lead to an extension and/or a new start of the warranty period. Repair work and direct replacement during the warranty period may be performed with functionally equivalent replacement components. This Warranty excludes any claims as to the reimbursement of property damages, downtimes, travel expenses, lost profit, or any other claims. Synch maximum liability in connection with this Warranty is limited to the purchase price of the Product.

Exclusions – Items not covered under Warranty

  1. External influences, mainly falling rocks, collision, accident and other external events with an immediate external effect due to mechanical powers.

  2. Purposeful and/or malevolent acts, theft, and robbery as well as natural
    hazard events and/or acts of mischief. Inappropriate use, e.g., the Product was exposed to liquids, chemicals of any type and/or extreme temperatures, wetness, riding in the sea and humidity and/or if the battery suffers damages due to non- compliance with the special instructions outlined in our battery care guide.

  3. Inappropriate use includes the use of the Product for stunts, jumps and/or riding with more than one person.

  4. Overcharging the battery or not adhering to the Battery Care Instructions (whether provided with the sale or posted on the Synch website), and any amendments thereto.

  5. In the case of test, maintenance, repair, and replacement work due to normal use.

  6. In the case of use of the battery in systems that are not approved for such use

    with this particular Product.

  7. In the case of the operation of the Super Monkey system with batteries other than

    the batteries designed for the Super Monkey system.

  8. If one or more than one Super Monkey part has been opened, altered or repainted.

  9. If Synch concludes that there has been a case of modification or tampering

    with firmware.

  10. Paintchipsand/ordamagestopaintwork.Paintworkmustbeinspectedbyrecipient

    upon delivery and any defects reported within the first twenty four (24) hours of

    ownership.

  11. If the Product is sold, gifted, or rented.

LABOR COST OF REPAIRS: Under Warranty, we will repair or replace
defective components and parts only. This Warranty does not cover the required labor cost of repairs from non-authorised parties and Synch reserves the right to withhold coverage of labor costs at its sole discretion.

Shipping Damage Claims

IMMEDIATELY inspect your product(s) for damage. Freight damage claims are super time- sensitive. We will not accept shipping damage claims later than 10 days from receipt of
the product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete.




Whenever possible, report damage claims within 10 days of delivery to a Synch customer service representative. Please contact our Technical Support department at chris@synchgo.com for return/replacement instructions.

DISCLAIMER: THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF SYNCH’S RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT SHALL SYNCH BE LIABLE FOR DAMAGES ABOVE THE PURCHASE
PRICE OF THE PRODUCT. SYNCH MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD PARTY SOFTWARE OR EQUIPMENT USED IN CONJUNCTION WITH THE PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE OR EQUIPMENT WITH THE PRODUCT, WHETHER SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT
IS INCLUDED WITH THE PRODUCT SOLD BY SYNCH OR OTHERWISE. SYNCH IS NOT RESPONSIBLE FOR DIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE OR ECONOMIC LOSSES BASED ON CONTRACT, NEGLIGENCE, OR PRODUCT LIABILITY IN ALL STATES THAT ALLOW EXCLUSION OF LIMITATION OF DAMAGES. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND
THOSE RIGHTS MAY VARY FROM PLACE TO PLACE. THIS WARRANTY DOES NOT AFFECT YOUR STATUTORY RIGHTS. WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR, SHIPPING DAMAGE, UNAUTHORISED ALTERATIONS, MODIFICATIONS, ACCIDENTAL DAMAGE AND DAMAGE FROM MISUSE OR NEGLECT.

No agent, employee, dealer, representative or reseller is authorised to modify or extend this Limited Warranty or to make binding representations or claims, whether in advertising, presentations or otherwise, on behalf of SYNCH regarding the Products or this Limited Warranty.

Return and Cancellation Policy

  1. If you purchased the bike and it hasn't shipped yet, we will issue a 100% refund.

  2. If shipped, you have 14 days after delivery to do so. Your item must be packed in the original box and with the original protection material. The product should be free from dirt, dust - you may test

    ride a bike for example, but if the product has marks, damages or other indications of use or damaged cause by the return shipping, we have the right to deduct these costs from the refund. Please make sure the bike is fully protected.

  3. We don't accept returns after 14 days from the delivery date.

  4. We won't accept return on used items unless it falls under our limited warranty.

  5. The buyer must pay for return shipping.

  6. The buyer is responsible for the return shipment including possible shipping damages and lost

    shipments.

  7. Make sure you photograph and document the packaging before returning any item.

  8. We recommend insuring any return shipment for loss or damages.

  9. The customer must have written approval from a Synch customer service rep before initiating a

    return.

  10. Once approved, we inspect your returned item and determine if it is an exchange, store credit, or a

    refund.

  11. PRE ORDER CANCELLATIONS: All pre-orders that are canceled prior to shipping are only eligible

    for a 100% refund of the total order price. Refunds may take up to 10 working days.

Please contact our customer service at chris@synchgo.com