Synch Ultra Super Monkey Electric Bike
Synch Super Monkey e-bike army green
Synch Super Monkey e-bike back2black
Synch Super Monkey e-bike geometry
Synch Super Monkey e-bike
Synch Super Monkey e-bike
Synch Super Monkey e-bike back2black
Synch Super Monkey e-bike custom colour
Synch e-bike road tyre
Synch e-bike knobbly tyres
Synch e-bike sensor and battery upgrade
Synch e-bike mudguards
Synch e-bike headlights
Synch e-bike rear lights
Synch e-bike caddy
Synch e-bike rear pannier rack

Synch Ultra Super Monkey Electric Bike

Regular price£2,475.00
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Colour
Tyres
Motor options






  • Special Offer: Build your dream Synch, get in touch for your discount code
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KEY FEATURES

✅ 12 month's of FREE servicing
✅ Fully customisable: build your dream bike
✅ 60 days Free insurance with LAKA
✅ 4" Fat tyres
✅ 48V, 16Ah, 770Wh battery
✅ Torque sensors
✅ Choice of ANY colour 🌈
✅ ONLY 10 days build time
✅ Rider Height: 5’4″ – 6’6″
✅ Load Capacity: 120kg
✅ Built in Britain 🇬🇧

Synch Ultra Super Longtail Monkey

The Synch Ultra Super Monkey comes with rear suspention as well as front suspension. Specification is the same as the Super Monkey but with the Ultra the headlight, rear light and mudgurads are included.

Discover the Ulyta Super Monkey, a UK-assembled retro electric bike offering advanced sensor technology for a smoother ride and robust warranty support.

Build the bike you want. Select the colour, battery, sensor and accessories you want and the bike will be built for you by Synch in their Dorset factory. Collect from Horizon or have it delivered to your door. You can also have the frame power coated in whatever colour you want for a truly one off design. Just select from the availabke RAL colours.

Why is the 48V torque sensor model more expensive than the cadence sensor?

The battery has a greater capacity, and the torque sensor is a more capable sensor providing a more managed power delivery, resulting in a smoother ride and increased battery range. Especially useful if you live somewhere hilly!

Frame: 6061 Aluminium
Motor: 250w Bafang Rear Hub
Battery: 36V 15AH with Cadence Sensor / 48V 16AH with Torque Sensor
Suspension: Front forks
Gears: Shimano 7 speed
Brakes: Tektro hydraulic
Tyres: 20″ x 4″ (various tread patterns available)
Range: Up to 40 miles
Charge time: 5 hours
Accessories: Lights, Mudguards, Rear Topeak rack
Rider Height: 5’4″–6’6″
Load Capacity: 120kg
Weight: 25kg
Warranty: 2 years frame and forks, 1 year electrics

Motor
Bafang 250W or 750W
Sensor
Torque with 36V, 15Ah battery
Cadence Sensor with 48V, 16Ah battery
Battery
36V, 15AH or 48V, 16AH
Display Manual
Download display manual

Top Speed
For Europe: 25 km/h or 16 mph*
*The top speed is set in accordance with local regulations
750W version also available

Range
Up to 40miles range*
*Performance may differ with varying road conditions and rider's weight
Frame
Monkey: 6061 Aluminium
S-Cargo: Reynolds Steel
Front Fork
Suspension
Battery
36V, 15Ah or
48V, 16Ah
Drivetrain
Bafang 250W or 750W Bafang rear hub motor
Shimano 7 speed
Sensor
Torque or Cadence
Max Load
Super Monkey, Mini Monkey, Longtail: 120kg S-Cargo: 200kg
Wheels/tyres
20" wheels with 4" tyres
Brakes
Tektro Hydraulic Disc Brakes
Weight
Super Monkey, Mini Monkey, Longtail: 25kg
Synch Super Monkey Geometry
Synch Longtail /ST Monkey Geometry
Synch Mini Monkey Geometry

WARRANTY, RETURNS & CANCELLATION

Synch warrants to the original owner of each of its Super Monkey E-Bikes,
when purchased directly from Synch, or an authorised retailer, that the product is complete and that the functional parts will be free of defects for the periods and under the terms indicated below.

Warranty:

  1. A twelve (12) month or 500 life cycles, whichever comes first, for the Super
    Monkey battery from the date of purchase by the original owner. Like any rechargeable battery, your Super Monkey rechargeable battery pack will experience a decrease in capacity over time as it is subjected to charge and discharge cycles. Synch warranties that your battery pack will maintain 70% or higher capacity for at least 500 charge cycles or one year, whichever comes first. The battery warranty does not include damage from power surges, use of an improper charger, water damage, improper maintenance, or such other misuse or normal wear.

  2. A twelve (12) month warranty for your Super Monkey motor. The motor warranty does not include damage from improper use, water damage, improper maintenance, or such other misuse or normal wear.

  3. A twenty- four (24) month, from date of delivery to the original owner for all other parts, excluding wear and tear on tires, tubes, rims, spokes, brake pads, cables, chain, wheels, grips, and saddle and excludes damage from power surges, water damage, improper maintenance, or such other misuse or normal wear.

    Terms and Conditions of Warranty:

  1. The Warranty is made to the original owner only and is nontransferable. It is
    only effective with a valid proof of purchase consisting of the original purchase document or receipt indicating the date of purchase, the dealer’s name (if applicable) and the designation of the model. Synch reserves the right to reject the coverage of this Warranty if the accompanying documentation of the Super Monkey components is not accurate or complete.

  2. The Warranty becomes effective from the date of original purchase and expires at the end of the applicable warranty period.

  1. This Warranty is void if the care instructions (whether provided with the sale or posted on the Synch website), and any amendments thereto, are not followed.

  2. This Warranty does not apply to rental or commercial use of the Product.

  3. This Warranty exclusively covers systems and components provided by Synch.

  4. The use of spare parts from unknown sources, for example, replacement parts

    from third parties is strictly prohibited.

  5. Photo and/or video will be required for warranty inspection by a Synch Customer

    care agent.

  1. If you purchased a bike and had it then shipped to another country or outlying island

    territories (ex: DOM-TOM, Netherlands Antilles), parts will only be sent to the

    country and mainland European territory in which the bike was originally sent.

  2. ThisWarrantyonlycoversdefectivematerialsandmanufacturingdefects.In

    the case of a warranty claim, Synch undertakes to either repair faulty system components and/or to replace such components, at the discretion of Synch.

Upon identifying a fault with a Super Monkey bike, the owner must contact the Company or a local authorised Super Monkey dealer to initiate the warranty process. Any component to be repaired under this Warranty must be transported to the dealer at the owner’s own expense and risk, and, after the completion of such repair, must be picked up at the dealer. Costs for repair work performed in advance by persons who have not been authorised by Synch will not be reimbursed. In such a case, any warranty claim will cease and any remaining warranty period will be voided. Repair work and/ or replacement of components during the warranty period does not lead to an extension and/or a new start of the warranty period. Repair work and direct replacement during the warranty period may be performed with functionally equivalent replacement components. This Warranty excludes any claims as to the reimbursement of property damages, downtimes, travel expenses, lost profit, or any other claims. Synch maximum liability in connection with this Warranty is limited to the purchase price of the Product.

Exclusions – Items not covered under Warranty

  1. External influences, mainly falling rocks, collision, accident and other external events with an immediate external effect due to mechanical powers.

  2. Purposeful and/or malevolent acts, theft, and robbery as well as natural
    hazard events and/or acts of mischief. Inappropriate use, e.g., the Product was exposed to liquids, chemicals of any type and/or extreme temperatures, wetness, riding in the sea and humidity and/or if the battery suffers damages due to non- compliance with the special instructions outlined in our battery care guide.

  3. Inappropriate use includes the use of the Product for stunts, jumps and/or riding with more than one person.

  4. Overcharging the battery or not adhering to the Battery Care Instructions (whether provided with the sale or posted on the Synch website), and any amendments thereto.

  5. In the case of test, maintenance, repair, and replacement work due to normal use.

  6. In the case of use of the battery in systems that are not approved for such use

    with this particular Product.

  7. In the case of the operation of the Super Monkey system with batteries other than

    the batteries designed for the Super Monkey system.

  8. If one or more than one Super Monkey part has been opened, altered or repainted.

  9. If Synch concludes that there has been a case of modification or tampering

    with firmware.

  10. Paintchipsand/ordamagestopaintwork.Paintworkmustbeinspectedbyrecipient

    upon delivery and any defects reported within the first twenty four (24) hours of

    ownership.

  11. If the Product is sold, gifted, or rented.

LABOR COST OF REPAIRS: Under Warranty, we will repair or replace
defective components and parts only. This Warranty does not cover the required labor cost of repairs from non-authorised parties and Synch reserves the right to withhold coverage of labor costs at its sole discretion.

Shipping Damage Claims

IMMEDIATELY inspect your product(s) for damage. Freight damage claims are super time- sensitive. We will not accept shipping damage claims later than 10 days from receipt of
the product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete.


Whenever possible, report damage claims within 10 days of delivery to a Synch customer service representative. Please contact our Technical Support department at chris@synchgo.com for return/replacement instructions.

DISCLAIMER: THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF SYNCH’S RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT SHALL SYNCH BE LIABLE FOR DAMAGES ABOVE THE PURCHASE
PRICE OF THE PRODUCT. SYNCH MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD PARTY SOFTWARE OR EQUIPMENT USED IN CONJUNCTION WITH THE PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE OR EQUIPMENT WITH THE PRODUCT, WHETHER SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT
IS INCLUDED WITH THE PRODUCT SOLD BY SYNCH OR OTHERWISE. SYNCH IS NOT RESPONSIBLE FOR DIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE OR ECONOMIC LOSSES BASED ON CONTRACT, NEGLIGENCE, OR PRODUCT LIABILITY IN ALL STATES THAT ALLOW EXCLUSION OF LIMITATION OF DAMAGES. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND
THOSE RIGHTS MAY VARY FROM PLACE TO PLACE. THIS WARRANTY DOES NOT AFFECT YOUR STATUTORY RIGHTS. WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR, SHIPPING DAMAGE, UNAUTHORISED ALTERATIONS, MODIFICATIONS, ACCIDENTAL DAMAGE AND DAMAGE FROM MISUSE OR NEGLECT
.

No agent, employee, dealer, representative or reseller is authorised to modify or extend this Limited Warranty or to make binding representations or claims, whether in advertising, presentations or otherwise, on behalf of SYNCH regarding the Products or this Limited Warranty.

Return and Cancellation Policy

  1. If you purchased the bike and it hasn't shipped yet, we will issue a 100% refund.

  2. If shipped, you have 14 days after delivery to do so. Your item must be packed in the original box and with the original protection material. The product should be free from dirt, dust - you may test

    ride a bike for example, but if the product has marks, damages or other indications of use or damaged cause by the return shipping, we have the right to deduct these costs from the refund. Please make sure the bike is fully protected.

  3. We don't accept returns after 14 days from the delivery date.

  4. We won't accept return on used items unless it falls under our limited warranty.

  5. The buyer must pay for return shipping.

  6. The buyer is responsible for the return shipment including possible shipping damages and lost

    shipments.

  7. Make sure you photograph and document the packaging before returning any item.

  8. We recommend insuring any return shipment for loss or damages.

  9. The customer must have written approval from a Synch customer service rep before initiating a

    return.

  10. Once approved, we inspect your returned item and determine if it is an exchange, store credit, or a

    refund.

  11. PRE ORDER CANCELLATIONS: All pre-orders that are canceled prior to shipping are only eligible

    for a 100% refund of the total order price. Refunds may take up to 10 working days.

Please contact our customer service at chris@synchgo.com

Available with every e-Bike

  • FREE eBike insurance from LAKA
  • FREE servicing
  • We accept all Cycle Schemes/Cycle to Work Schemes
  • 30% off Oxford Products eBike security

Visit here for further details

Express Shipping available. See shipping policy for more details 🚚

We offer a no quibble 30 day refund policy 👍

Read our full returns/refund policy here

Your Synch Delivery

When buying your Synch eBike from Horizon eBikes it will be deliverd on your chosen delivery day and will be fully assembled and ready to ride

Price Match | Synch e-bikes Best Price

Seen it cheaper? Get in touch for price match

Quick Start Guide

Every wondered what all of the settings on the Super Monkey are for? Let’s show you! This video gives riders an in-depth look at the controls on the bike, offering an extended insight to get you on the road and into your journey.

Battery Charging & Care

Your Synch Super Monkey has a very robust battery made up of quality Samsung Cells. However, in order to maintain its optimum working condition, these simple steps offer some guidance to ensure your bike keeps performing as it should.


Electroheads review Video

Build Options

Various sensor and battery options

Synch Longtail Monkey

The fat tyre e-bike that you really want

Custom Builds

Get the Synch e-bike you want, custom build options available

Why buy from us? With any eBike you will receive....

FREE SERVICING

When you buy an eBike from us you will receive 12 months of free servicing

free LAKA ebike insurance

FREE EBIKE INSURANCE

FREE eBike insurance from LAKA, the leading bicycle insurance provider

Shackle 14 Pro Duo U-lock & cable

30% OFF ANY Oxford Lock

Protect your investment, add a lock to your order and get 30% off

Testimonials

★★★★★

Great company to buy from. Good and timely comms. Prompt delivery and responsive when resolving issues. Would buy from them again, without hesitation.

Iolo - Wales
Scunthorpe, UK
★★★★

Received a fantastic service from Matt, he answered all the queries before the purchase and helped with a query once the scooter was delivered! I highly recommend Horizon e-bikes and I wouldn’t look elsewhere in the future when I come to upgrade my mountain bike

Tim
Derbyshire, UK
★★★★★

Really great buying experience.
The bike was sent off for delivery the same day I confirmed my order, email correspondence was very fast (thanks Matt!), and they partially assembled the bike for me. Would definitely recommend, especially for anyone looking to buy a Tenways bike living in London.

Bob
London, UK
★★★★★

5* star service.
I recently bought estarli 28.8 pro from Horizon eBikes. Though I live in London, I went to Reading to buy my bike because one of my colleague recommended me Horizon eBikes and I wasn't disappointed, Matt is a such nice and helpful person. I was confused with accessories to buy along with the bike and he provided me a detailed list. The bike was ready, fully charged when I got there and I left there riding it.
Reading is a such a beautiful place.
Definitely recommend.

Anonymous, UK
UK
★★★★★

Horizon eBikes are top quality! Matthew was very helpful, friendly and the service was very quick and efficient!
I commend and recommend them! 5 Stars!

Deen
London, UK
★★★★★

Simply amazing! I applied to buy a bike through the Green Community initiative and was surprised how easy it was with horizon! I got my bike within a week. Matt was particularly very helpful and I ended up buying more stuff such as an air pump on the day of the delivery. Highly recommend

Nitish
Wembly, London, UK