Honest and helpful, even answering questions on a Sunday (although they do not do this regularly). Excellent and reliable company to deal with.
Hi John,
Thank you for your review. We do try to answer calls, emails and chats outside of normal operating hours - however over the weekend these may sometimes be answered on the following business day.
all the best
The Customer Services Team
★★★★★Iolo - WalesGreat company to buy from. Good and timely comms. Prompt delivery and responsive when resolving issues. Would buy from them again, without hesitation.
Scunthorpe, UK
★★★★TimReceived a fantastic service from Matt, he answered all the queries before the purchase and helped with a query once the scooter was delivered! I highly recommend Horizon e-bikes and I wouldn’t look elsewhere in the future when I come to upgrade my mountain bike
Derbyshire, UK
★★★★★BobReally great buying experience.
The bike was sent off for delivery the same day I confirmed my order, email correspondence was very fast (thanks Matt!), and they partially assembled the bike for me. Would definitely recommend, especially for anyone looking to buy a Tenways bike living in London.London, UK
★★★★★Anonymous, UK5* star service.
I recently bought estarli 28.8 pro from Horizon eBikes. Though I live in London, I went to Reading to buy my bike because one of my colleague recommended me Horizon eBikes and I wasn't disappointed, Matt is a such nice and helpful person. I was confused with accessories to buy along with the bike and he provided me a detailed list. The bike was ready, fully charged when I got there and I left there riding it.
Reading is a such a beautiful place.
Definitely recommend.UK
★★★★★DeenHorizon eBikes are top quality! Matthew was very helpful, friendly and the service was very quick and efficient!
I commend and recommend them! 5 Stars!London, UK
★★★★★NitishSimply amazing! I applied to buy a bike through the Green Community initiative and was surprised how easy it was with horizon! I got my bike within a week. Matt was particularly very helpful and I ended up buying more stuff such as an air pump on the day of the delivery. Highly recommend
Wembly, London, UK
✔️ Access to extensive spares
✔️ Cytech trained mechanics
✔️ Workshop facilities
✔️ UK backed warranty
If you're local to us (Hare Hatch, Berkshire) then why not get in touch to arrange a visit?
Look out for the email confirmation with your discount codes and link to update your preferences
