Please note that for this brand your order can take up to 4-5 busines days to be processed for in stock e-bikes, and depending on the warehouse location, delivery can take a further 5-10 days. If your order is shipped from Europe your order may take longer than this - we don't control where your order is shipped from so any delivery details are our best estimates. We will always provide the latest information where available from the brands, this is also updated to the website. Once available we will forward tracking details once supplied by the brand.
If your order contains accessories (from the same brand) then these are typically shipped independently from the e-bike, accessories are normally shipped from China and can take anything from a few weeks for in stock, to months to arrive if out of stock. Other accessories stocked by our store will be shipped by ourselves from the UK. Once provided we will provide you with tracking details. We're not able to give estimates for when accessories are shipped or when they arrive in the UK. While we have contact with this brand it's not always possible to get prompt answers to questions due to language and time zone.
Please bear these details in mind when placing your order and please be prepared to wait for your order.
Warranty & Technical Support
Warranty Approach
Lifetime Technical Support
What Qualifies for Warranty?
What Does Not Qualify for Warranty?
Warranty Periods and Conditions for Different Components
Mechanical Components |
||
Components |
Warranty Period |
Warranty-Covered |
Frame |
36 months |
Covered: |
Structural Components |
24 months |
|
Power and Wheel Components |
24 months |
Non-covered: |
Support and Safety Components |
3 months |
Non-covered: |
Electrical System |
||
Components |
Warranty Period |
Warranty-Covered |
Motor Components |
24 months |
Covered: |
Battery |
24 months |
Covered: |
Electrical Components |
|
|
Charging: |
24 months |
Covered: |
Speed control: |
24 months |
|
Lights: |
3 months |
How to Claim Your Warranty?
Products purchased from Fiido's official website
Products purchased from stores or platforms other than our official website
Customers who purchase from our authorized dealers are entitled to the same warranty service, but the service must be handled through the dealer. For warranty service, please contact the platform or dealer where you purchased the product
If you prefer to have your bike shipped assembled and PDI checked then we have partnered with a specalist courier who can ship your bike from our workshop to your door. The bike will be assembles, PDI checked, charged and ready to ride!
Select when adding bike to basket.

Step-thru Frame

Adjustable handlebars

Fat tyres
Your rides are automatically synced so you can monitor them in detail at any time.




Front Suspension Forks
