e-bike workshop rates

Workshop Rates

Labour Rate: £15.00 (per 15 minutes), £60/hour

Bikes must be cleaned when dropped off otherwise cleaning charge will apply

Parts not included, if parts are required these may have to be ordered in

    Please contact us for more details or to book your bike in.

    Bike Servicing Terms & Conditions

    Horizon Micromobility will carry out the work to your e-bike as discussed when the bike is dropped off. 

    Prior to carrying out any work, our mechanics will undertake an assessment of your e-bike to determine the condition of your e-bike and may contact you to advise of any additional work that may be required and/or parts that may require replacing and the costs of this work.

    We will not undertake any additional work or replace any parts without your consent. However, if you choose not to follow our recommendations, we cannot guarantee that your e-bike will work as it should and Horizon Micromobility accepts no liability for any defects arising with the e-bike as a result of not having this work undertaken.

    There may be occasions where it is necessary for us to sub-contract the work (or part thereof) to a third party. However, Horizon Micromobility will remain responsible for the actions of any sub-contractor and this will not affect your statutory rights.

    Completion of work

    We will endeavour to complete any work to your e-bike as soon as possible and within the estimated time scales that we have provided you with. However, there may be times when this is not possible, for example, if parts need to be ordered in.

    Price & Payment

    The price for the work (including any additional work which you have authorised us to carry out) will be as quoted to you by the store staff.

    Payment in full is required on completion of any work undertaken to your e-bike and prior to the return of your e-bike. Horizon Micromobility reserves the right to retain your e-bike until you have paid in full.

    Collection of your Bike

    You must collect your e-bike within 7 days of us notifying you that it is available. If you fail to do so, we will provide you with a written notice (which includes email) notifying you that you have 21 days to collect your bike, failing which we may sell the bike to recover costs.

    Horizon Micromobility is entitled to deduct any outstanding payment due from you for the work from the proceeds of any sale of your bicycle, together with any costs of sale, and if applicable, we will then send you an invoice for the remaining proceeds of the sale.


    Subject to the remainder of this clause, all replacement parts provided by Horizon Micromobility as part of this service will be guaranteed for a period of 12 months, and all labour and workmanship is guaranteed for a period of 6 months, commencing from the date of the work being undertaken.

    This warranty is subject to you:

    (a) maintaining the e-bike in accordance with the manufacturer’s warranty;
    (b) providing proof of purchase of the service / repair; and
    (c) allowing Horizon Micromobility to carry out the repair work required.

    This warranty is not valid where, in Horizon Micromobility's reasonable opinion, defects with the bike have occurred due to fair wear and tear, improper use, criminal or malicious damage, fire, theft, instances where the bike has been used in an incorrect manner or you have continued to use the bike after the defect or fault developed.


    Any personal items left on the bike when it is provided to Horizon Micromobility are left at the customer’s own risk and Horizon Micromobility accepts no liability for any loss or damage to these items. We recommend you remove any such items prior to dropping off your bicycle.


    If we fail to comply with these conditions, we will attempt to repair the issue for you as soon as possible, which may include providing you with replacement parts.

    Under no circumstances will we be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill, stress or inconvenience) howsoever arising out of any problem you notify to us under these terms and conditions and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the service.

    Nothing in these terms and conditions is intended to limit any of your statutory rights or in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


    Horizon Micromobility amends these terms from time to time. The terms in force at the time of the work being undertaken apply to the Contract between you and us.

    If you are not happy with any aspect of our service, or if you have any queries or comments relating to this service, please contact our team: hello@horizonmicromobility.com