INOKIM Warranty Terms
Inokim provides a 12 month, back to base limited warranty on all new Inokim electric scooters and bikes subject to the following exclusions:
Loss or breakage of plastic components such as throttle, charge port, mudguard, lights, display and all buttons & levers perishables such as brake systems, tyres and inner-tubes, cables, fuses, grips, brake pads and rubber steering mechanism pads.
Commercial use, private rental, competition, off and on road racing and towing cargo.
Inappropriate riding or abusive treatment resulting in damage to the machine.
Water ingress caused by riding through extreme rain or deep puddles
Components that were not supplied by the manufacturer (non-genuine parts) and which are of inferior quality and / or design.
In addition to Horizon Micromobility’s standard warranty available by following Warranty link in footer.
Faults within first 6 months
If your scooter/bike develops a fault within the first 6 months then we will provide a diagnostic check within 7 days of the product’s return.
Between 6-12 months
All scooters and bikes require regular maintenance and safety checks and our extended warranty requires the purchaser to have a basic 6 monthly service check at a professional Inokim approved electric bike or scooter servicing centre. We define professional as any service centre which employs a technician who is trained to the following standards: Cytech technical e-bike or a diploma in bike maintenance.
If your scooter/bike develops a fault between 6-12 months then we will provide a diagnostic check within 7 days of the product’s return. There is a charge of £35 for this service.
The scooter/bike needs to brought to our main repair centre in Hare Hatch, Berkshire at the customers cost. Alternatively we can arrange collection by our courier at cost rates.
If we determine that it is a valid warranty claim we will provide an estimate for repair and time scale to order any parts in.
The repair will include labour costs but any parts required will be supplied free of charge. If parts are in stock we will repair the scooter within 7 days, or up to 30 working days if parts have to be ordered.
Returned items will be checked to ensure they meet the criteria set out in this policy.